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Susan K Coker

Introduction:

Seven years experience in Training Design, Development and Delivery of a wide variety of highly technical training curriculums in the telecommunications industry.

30 years technical experience in the telecommunications industry from the manufacturing of PBX Systems to provisioning of DS0 to DS3 facilities in the AT&T network.

Extensive team training with a strong emphasis on team development and ongoing participation in a leadership roll.

Ability to communicate effectively with confidence, self-reliance, resourcefulness and a positive professional outlook.

Continuously received outstanding performance appraisals throughout career.

Latest Employment:

• Training Design Specialist                    11/15/2002 – 04/18/2005          AT&T Denver, CO 
• Responsibilities included development of Instructor Led courseware, Virtual Web based training and CBT storyboarding for AT&T’s new Business Initiatives with the following skills:

• Previous Employment:
• Instructor / Developer                           11/15/1998 – 11/15/2002          AT&T Denver, CO 
• Responsibilities:

Delivery of highly technical courseware to a target audience of Communication Technicians.

Delivery curriculum included courseware for various Operational Support Systems used in provisioning, maintenance and testing of T1.5 and T3 digital transport facilities.

Developing and maintaining new and existing courseware.

• Communications Technician, ESO Capacity Recovery Group                                                                      04/05/1998 – 11/15/1998          AT&T Denver, CO 
• Responsibilities:

Work with On Site Work Force (OSWF) and Facility Design with the objective to shorten T1.5 routing for greater network capacity, while freeing up existing equipment for new customer demands.

As a Subject Matter Expert, worked with technicians on provisioning using various Operational Support Systems.

Developed an outline for provisioning as it pertained to the process of 4ESS Rehomes.

Created an Overview for 4ESS Rehomes.

Facilitated several four-hour classes on provisioning of 4ESS Rehomes.

• Communications Technician, Nodal Facility Test and Turn-up                                                                        04/01/1996 – 04/04/1998          AT&T Denver, CO
• Responsibilities:

Worked with the On Site Work Force and Overall Control Office to wire, test and turn up T1.5 nodal facilities.

Extensive provisioning and testing experience through the use of various Operational Support Systems.

Performed expedites and escalation with little or no supervision.

Traveled as Subject Matter Expert to instruct technicians in Nodal facility test-and-turn-up.

• Manufacturing Technician      11/01/1987 – 04/01/1996          AT&T Westminster, CO
• Responsibilities:

Test and Trouble-shoot circuit boards down to component level, using a variety of test methods and equipment.

Review circuit descriptions, engineer test information and schematic drawings.

Worked with test engineers to solve test problems and strengthen processes.

• Manufacturing Associate        02/17/1975 – 11/01/1987          AT&T Westminster, CO
• Responsibilities:

Repair of circuit boards

Wiring and Soldering

Circuit board assembly

Packing

• Formal Education:

44 credit hours toward an Associates Degree in Applied Science

Declared major: Electronics

• Certifications:

Langevin Training Generalist Certification

Langevin Advanced Instructional Design

• Memberships:
• American Society for Training & Development (ASTD)

• References:
• Jane Lopez                       406-784-2071                 AT&T District Manager (Retired)
• Tami Bryan                       410-992-5133                 IBM (Former AT&T District Manager)
• Rebecca Caudillo           303-654-0975                 AT&T Manager (Retired)
• Rodger Barton                  214-244-1580                 IBM (Former AT&T Pier)